Refund & Cancellation Policy
This policy explains how bookings, cancellations, and refunds work for consultations booked and paid for through dawaconsult.co.ke. By booking a consultation, you agree to the terms below.
1. Booking & payment
Consultations are booked for a specific time slot and paid for in advance via M-Pesa. Your appointment is confirmed only once payment is received. If payment is not completed within 15 minutes of booking, the held slot is released automatically.
2. Rescheduling
You can reschedule your consultation free of charge if you let us know at least 12 hours before your appointment time. To reschedule, contact us using the details below.
3. Cancellations & refunds
- Cancel 12 or more hours before your appointment → full refund to your M-Pesa number.
- Cancel less than 12 hours before, or do not attend (no-show) → the fee is non-refundable, as the slot was reserved for you.
- Consultation already delivered → non-refundable, as the advice is a completed professional service.
- If we are unable to deliver your consultation — for example, if Dr. Ryan is unavailable or a technical issue prevents the session and we cannot agree a suitable alternative time → you receive a full refund.
4. Ongoing Support (monthly)
The Ongoing Support package is paid per month and covers the consultations described for that month. You may stop at any time before your next monthly payment. Once a month has started, that month's fee is non-refundable, but you will not be charged again unless you choose to continue.
5. How to request a cancellation or refund
Contact us with your name and booking details:
- Email: cryanmwirigi@gmail.com
- WhatsApp: +254 707 504 456
6. How refunds are processed
Approved refunds are returned to the original M-Pesa number used for payment, normally within 5 working days. Please note that mobile-money or payment-processing fees charged at the time of payment may not be recoverable and could be deducted from the refunded amount.
7. Contact
If you have any questions about this policy, reach out at cryanmwirigi@gmail.com or on WhatsApp at +254 707 504 456.